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Shipping & Delivery
Shipping rates, delivery times, and delivery restrictions.
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Start a return, check refund status, and exchange policies.
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Payment methods and order management.
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Manage your account, addresses, and personal details.
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Get in touch with our support team for assistance.
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Privacy policy, terms of service, and legal information.
Learn more arrow_forwardFrequently Asked Questions
How do I fluff my artificial plant out of the box?
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Our plants are packed tightly for safe shipping. Start from the bottom leaves and gently bend the internal wires outward and downward. Work your way up to the top, giving each branch a slight curve for a natural look. Visit our Styling Guide for video tutorials.
Can Artificial Plant Co plants be used outdoors?
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While many of our plants are UV resistant, we recommend keeping them in covered outdoor areas (like a porch or patio) to prolong their lifespan. Direct exposure to harsh sunlight and rain over extended periods may cause fading. Check the product description for specific UV ratings.
What is your return policy?
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Unused items in original packaging can be returned within 30 days of delivery for a refund of the merchandise cost. See our returns policy for how to start a return.
Do you ship internationally?
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Currently, we ship to the US and Canada. We are working on expanding our shipping capabilities to Europe and Australia soon. Sign up for our newsletter to get updates on international shipping.
Still need help?
Can't find the answer you're looking for? Our support team is here to assist you.