Shipping & Returns
We're committed to getting your artificial plants to you safely and quickly. This policy outlines our shipping methods, delivery times, and what to expect when your order is on its way.
About Us
We're committed to getting your artificial plants to you safely and quickly. This policy outlines our shipping methods, delivery times, and what to expect when your order is on its way.
Website:
artificialplant.uk
Service Area:
United Kingdom
Shipping Areas
We currently ship to:
- Mainland UK: England, Scotland, and Wales
- Northern Ireland: Standard shipping available
- Channel Islands: Contact us for shipping options
- Isle of Man: Contact us for shipping options
Note: We do not currently ship internationally. If you're outside the UK, please contact us to discuss shipping options.
Delivery Times
Our standard delivery times are:
Standard Delivery:
3-5 working days
Processing Time:
Orders are typically processed within 1-2 working days before dispatch. During peak periods, processing may take longer.
Working Days:
Monday to Friday (excluding bank holidays)
Shipping Methods
We use trusted delivery partners to ensure your artificial plants arrive safely. The shipping method is automatically selected based on item size, weight, and destination to ensure safe delivery.
Delivery Restrictions
The following postcodes are not eligible for free delivery due to courier restrictions:
Scottish Highlands & Islands
- AB: 31-38, 40-56
- IV: 1-28, 30-32, 36, 40, 41-49, 51, 52-56, 63
- KW: 1-14, 15-17
- PA: 20, 21-38, 41-49, 60-78
- PH: 4-41, 42-44, 49-50
- KA: 27-28
- ZE: All postcodes
Northern Ireland
- BT: All postcodes
Islands
- HS: All postcodes (Outer Hebrides)
- IM: All postcodes (Isle of Man)
- Channel Islands: All postcodes
Note: Orders to these areas will be charged standard delivery rates and may take longer to arrive. Contact us for specific delivery times to these locations.
Shipping Costs
| Order Value | Shipping Method | Estimated Time | Cost |
|---|---|---|---|
| Over £50 | Standard Delivery | 3-5 working days | Free |
| Under £50 | Standard Delivery | 3-5 working days | £5.99 |
Restricted Areas: Standard delivery rates apply regardless of order value for postcodes listed in the Delivery Restrictions section above.
Delivery Issues
If you experience delivery issues:
- Failed Delivery: Contact us within 48 hours
- Damaged Package: Report immediately with photos
- Missing Items: Check with household members first
- Wrong Address: Contact us to update delivery details
We will work with the delivery company to resolve any issues and ensure you receive your order safely.
Need Help?
Questions about shipping? Please contact us via our Contact page.
Special Delivery Instructions
For special delivery requirements:
- Safe Place: Specify where packages can be left
- Access Instructions: Provide details for difficult access
- Delivery Time: Request specific delivery windows
- Contact Information: Provide alternative contact details
Please add special instructions during checkout or contact us before dispatch.