Returns & Refunds
Unused items in original packaging can be returned within 30 days of delivery for a refund of the merchandise cost.
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Contact SupportReturn Policy
Unused items in original packaging can be returned within 30 days of delivery for a refund of the merchandise cost.
Return Eligibility
To be eligible for a return, your item must:
- check_circleBe in the same condition that you received it
- check_circleBe unused and in its original packaging
- check_circleHave all tags and labels attached
- check_circleInclude the receipt or proof of purchase
- check_circleBe returned within 30 days of delivery
How to Return an Item
Contact Us
Email us at [email protected] or use our contact form with your order number and reason for return.
Receive Return Authorization
We'll send you a Return Merchandise Authorization (RMA) number and return shipping instructions within 2 business days.
Package Your Return
Securely package the item in its original packaging with all tags and labels attached. Include the RMA number on the outside of the package.
Ship Your Return
Send the package to the address provided in your return instructions. We recommend using a tracked shipping service.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Refund Timeline
- schedule
Processing Time: 3-5 business days
After we receive your return, we'll inspect the item and process your refund
- credit_card
Refund Issued: 5-10 business days
Your refund will be credited to your original payment method
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, damaged item, defective product).
If you received a damaged, defective, or incorrect item, we will provide a prepaid return shipping label at no cost to you.
Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order.
This ensures you receive your new item as quickly as possible and allows us to process your return more efficiently.
Non-Returnable Items
The following items cannot be returned for hygiene or safety reasons:
- Items that have been used or damaged by the customer
- Items without original packaging or tags
- Items returned after 30 days from delivery
- Custom or personalized items
- Gift cards
Questions?
If you have any questions about our returns policy, please don't hesitate to contact us. We're here to help!
Returns Department
Company Information
Artificial Plant Co is a trading name of Home Giant Ltd (Company Number 16787947), registered in England and Wales.
Company Number: 16787947
Contact
Email: [email protected]