Terms & Conditions

We operate as Artificial Plant Co, an online retailer of artificial plants and related accessories. Goods may be fulfilled by our trusted UK-based and international partners to ensure the highest quality and fastest delivery.

When you place an order with us:

• Your order constitutes an offer to purchase goods from us
• We will confirm acceptance by sending an order confirmation email
• A contract is formed only once we send the dispatch confirmation email
• We reserve the right to refuse or cancel orders at our discretion
• All orders are subject to product availability

• All prices are shown in GBP (£) and include VAT where applicable
• We aim to keep stock information up to date, but availability may change
• If a product becomes unavailable after you place an order, we will notify you
• We will provide a full refund or suggest suitable alternatives
• Prices may change without notice, but confirmed orders will be honoured

We use Stripe, a leading payment processor, to handle all payment transactions securely:

• Accepted Payment Methods: Major credit and debit cards, digital wallets
• Secure Processing: All payments are processed through Stripe's secure servers
• PCI Compliance: Stripe is PCI DSS Level 1 certified for maximum security
• No Storage: We never store your full card details on our servers
• Fraud Protection: Stripe's advanced fraud detection protects against unauthorised transactions
• Payment Authorization: Your payment will be authorised at the time of order placement
• Refunds: Refunds will be processed to your original payment method

By providing payment information, you authorise us to charge your payment method for the total amount of your order. If payment cannot be processed, your order may be cancelled.

• Orders are shipped by our trusted fulfilment partners
• Estimated delivery times are provided at checkout and may vary
• Delivery times depend on your location and carrier capacity
• You will receive a tracking link where available
• Risk of loss passes to you upon delivery to the specified address
• We are not responsible for delays caused by events outside our control
• Some remote areas may have delivery restrictions or additional charges

For detailed shipping information, please refer to our Shipping Policy.

Our returns policy includes:

• 30-Day Return Window: You have 30 days from delivery to return items
• Condition Requirements: Items must be unused and in original packaging
• Return Process: Contact us via the Contact page to start a return
• Refund Processing: Refunds are issued to your original payment method via Stripe
• Return Costs: Return shipping costs may apply unless the item is faulty
• Processing Time: Refunds typically take 3-5 business days to appear in your account

This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery with photos and your order number
• We will arrange a replacement or full refund as appropriate
• Return shipping costs will be covered by us for faulty items
• We may request the return of damaged items for quality control purposes

• We strive for accuracy in images and descriptions
• Minor variations in colour, finish, or dimensions may occur
• Variations may be due to manufacturing processes and display settings
• These minor variations are not considered faults
• If you have specific requirements, please contact us before ordering

• Nothing in these terms limits your statutory rights
• We are not liable for indirect or consequential losses
• We are not liable for delays caused by events outside our reasonable control
• Our total liability is limited to the value of the goods purchased
• We maintain appropriate insurance for our business operations

Questions about these terms? Please reach out via our Contact page and we'll be happy to help.